Serving Customers Using Social Media

$15.00

Serving Customers Using Social Media course available for download now. you can contact with us for check Files-Screenshot, Demo or a module test. This courses is digital version, delivery via your email in 1~30 minutes. You can download to personal computer or online access with your smartphone, ipad or tablet.

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Description

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Social media is a critical new tool for customer service. Using it right is an artform. When you reply to one customer, thousands read your response. Every word is shared with the world. This course prepares you to serve customers in high-stakes channels like Facebook, Twitter, and Instagram. Leslie O’Flahavan explains how to respond quickly, move from public to private channels, and write in an authentic but professional tone that blends your company’s templated responses with your own personal touch. Examine real-world tweets, Facebook posts, ratings, and reviews to see what happens when skillful customer service reps talk down angry customers and even trolls. Leslie also provides writing tips to keep your grammar and punctuation professional and in line with your company’s brand.

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Topics include:_x000D_

Responding quickly

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Switching channels with ease

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Moving from a public to a private channel

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Writing in a personal but professional tone

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Including emojis and GIFs

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Combining templates and free text

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Sharing knowledge

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Handling angry customers

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Responding to low ratings and reviews

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Following punctuation and grammar rules

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3. How long will get download link after payment?

Most of products will come to you immediately. But for some products were posted for offer. We need time to make files and upload. (It takes 8-48 hours) We will try by our best to have download link on time. One immportant thing, you can Online Chat with me and receive download IMMEDIATELY.

4. Contents – Update

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5. Refund policy

All products were double checked before post for sale. So that will not have refund for them. Only make refund for the products that we can not provide. You will get what you paid for or get back your money.

Serving Customers Using Social Media

COURSE CONTENT

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Serving Customers Using Social Media