Communicating with Generation Z in the Workplace

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Generation Z is already in the workforce, and their experiences can be a valuable asset to any organization. However, generational differences, particularly in communication, can lead to frustration when there is a misunderstanding. In this program, we’ll learn new ways to manage Generation Z, rather than relying on outdated approaches that are counterproductive, so you can capitalize on their strengths.

Fundamental Course Information

Objectives of Learning

Recognizing the differences that Generation Z employees bring to the workplace
Effective strategies for connecting with Generation Z employees
What motivates Generation Z and how to understand them
How to Communicate Effectively with Generation Z

Major Topics

communication between generations
generational leadership
generations\scommunication
leadership\smanagement

Jill, a former university professor turned entrepreneur, is an award-winning business owner, author, and recovering academic. She taught business communication at Arizona State University for 11 years, analyzed terrorist documents to provide counter-terrorism messaging strategies to the military, and was a pioneer in the online education space, opening an office serving 60,000 students and generating $1 million in revenue in its first year with no staff or operational budget.

Jill now focuses on custom communication training and strategies for her clients, which she does through workshops, keynote speaking, consulting, and virtual training. She’s worked with clients of all ages, from Boomers to Millennials to Generation Z—from Fortune 50 corporations, non-profit organizations, and even some reluctant professional athletes.

She is a livestream video personality and a VIP contributor to Entrepreneur. She has a syndicated YouTube channel where she teaches communication skills to thousands of people each week. She has written communication textbooks that are used at several universities, is a frequent guest on numerous podcasts, and has been featured in Forbes, Entrepreneur, CNET, and Time. Her most recent book, Dynamic Communication: 27 Strategies to Grow, Lead, and Manage Your Business, was a #1 New Release on Amazon in multiple categories.

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